Here, to help.
A question about your tea, delivery or a return? Leave us a note. We aim to respond within 2 business days, Monday–Friday, 09:00–18:00 China Standard Time (UTC+8), excluding public holidays.
This form creates a private customer-care enquiry. We use your email to respond; submitting does not subscribe you to marketing. Please do not include card details or identity documents.
Email us directly at hello@roinroyn.com, or use the form below. Please include your order reference if you have one.
Business & contact details
- Seller & website operator
- ROINROYN LTD
- Company number
- 17550974 · View on Companies House ↗
- Place of registration
- England and Wales
- Registered office
- 128 City Road
London
EC1V 2NX
United Kingdom - Customer care
- hello@roinroyn.com
ROINROYN LTD is the seller and receives customer payments through its payment provider. Shanghai GSYC Co., Ltd. supports sourcing and fulfilment in mainland China.
Orders ship from mainland China. Please contact us before returning any goods; the London registered office is not a returns warehouse.